Hello Club shell account maintenance for Clubs
All clubs manage the MySquash player subscriptions for their members via Hello Club.
Clubs who are using a Hello Club shell account must manage their members directly to ensure new club members receive their correct MySquash and MySquash Competitions access, and former club members have their subscriptions stopped.
Adding New Members
1. Open your Hello Club administrator account
2. Go to People
3. Click the “+” icon (bottom right) to add a member
4. Enter the member’s basic details:
- First name
- Last name
- Date of birth
- Email address
5. Untick “Send this member a welcome email” and click Next
6. Leave Member Details fields blank → click Next
7. Leave Role = Member → click Next
8. Tick Create a membership for this member
9. Choose the correct Club Membership Type
10. Enter the Start Date and Expiry Date
- Fixed-length memberships → 1 year from start
- Anchor date memberships → e.g., all renew 1 April
11. Tick “Please accept the affiliation terms and conditions on behalf of the member”
12. Click Save
Removing a Cancelled Member
1. Open Hello Club admin account
2. Go to People
3. Select the member who has cancelled
4. Go to Memberships
5. Click the three dots (…) on their current membership → select Stop
6. Tick “Yes, I want to stop this membership”
7. Set the end date to:
- The day they cancelled, or
- The end of their current membership period
8. Click Stop
After this, the member’s MySquash player subscription and access will end on the same date.
Renewals
Best Practice – Use Auto‑Renewal
Enable Auto‑Renewal when setting up membership types. This ensures:
- Members renew automatically
- Access to MySquash stays active
If Auto‑Renewal Was Not Enabled
Before a member’s current membership expires:
1. Open their profile
2. Go to Memberships
3. Click Add Membership
4. Apply the next membership period
This ensures continuous MySquash access.
